cataya Frequently Asked Questions

cataya strictly enforces a 21-year minimum age requirement in line with PAGCOR regulations. This applies to all players regardless of location within the Philippines. During registration, you must confirm your age, and cataya may request a valid government-issued ID — such as a PhilSys card, passport, or driver's license — to complete age verification at any point.

Standard KYC verification on cataya is completed within 24 to 48 hours on business days. You'll need to submit a clear photo of a valid government ID and a selfie holding that ID. Accounts with incomplete KYC may have withdrawal limits until verification is approved. Submitting high-quality, well-lit photos speeds up the process considerably.

No. cataya strictly enforces a one-account-per-person policy. Creating multiple accounts — whether under the same name or different identities — is a violation of the cataya Terms and Conditions. Duplicate accounts are closed upon detection and all associated balances are forfeited. If you've accidentally created a duplicate, contact cataya support immediately to resolve the issue.

On the cataya login page, click "Forgot Password" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive. If you no longer have access to the registered email, contact cataya support via live chat with your account details and ID to verify ownership.

You can request account closure by contacting cataya support through live chat. Provide your registered email and reason for closure. Any verified real-money balance will be returned to your GCash or nominated bank account within standard processing times. If you're closing due to gambling concerns, cataya recommends activating self-exclusion instead — it offers stronger protections than a simple account closure.

The minimum deposit on cataya is ₱100. This applies across most payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. Some promotional deposit offers may require a higher minimum to qualify for a bonus — check the specific promotion terms in your cataya account's Bonus Centre before depositing.

GCash withdrawals on cataya are typically processed within 5 to 15 minutes after approval. cataya reviews withdrawal requests to confirm KYC status and bonus wagering completion before releasing funds. Most straightforward GCash withdrawals submitted during business hours are completed well within the hour. Bank transfers to BPI, BDO, or Metrobank may take 1 to 3 business days depending on the receiving bank.

cataya does not charge its own fees on standard deposits or withdrawals. However, your payment provider — GCash, PayMaya, or your bank — may apply their own transaction fees depending on your account type and the transaction amount. cataya recommends checking your GCash or bank app's fee schedule if you notice any discrepancy between the amount sent and the amount received.

cataya accepts the following Philippine payment methods: GCash, PayMaya, BPI online banking, BDO online banking, Metrobank online banking, and Visa/Mastercard credit and debit cards. All transactions are processed in Philippine Pesos (PHP). cataya does not accept cryptocurrency payments at this time.

cataya may place a temporary hold on a withdrawal for several reasons: your KYC verification is incomplete, an active bonus has pending wagering requirements, the transaction has been flagged for a routine anti-fraud review, or a chargeback has been detected on your account. cataya support will notify you of the reason. Most holds are resolved within 24 to 48 hours once the required information is provided.

Yes. The cataya live casino features real-time games with professional dealers streamed in HD quality. Available live games include baccarat, roulette, blackjack, sic bo, and a range of game show-style titles. Live baccarat is especially popular among Filipino players on cataya. Tables are available around the clock with varying bet limits to suit different budgets.

Yes, cataya is fully optimized for mobile browsers on both Android and iOS devices. You don't need to download a separate app — simply open cataya.asia in your mobile browser and the site adapts automatically to your screen size. All games, payment features, and account management functions are available on mobile. For the best experience, use a stable Wi-Fi or 4G/5G connection.

RTP (Return to Player) varies by game title and provider. Most JILI and PG Soft slots on cataya have RTPs ranging from 96% to 98%, which is competitive for the Philippine online casino market. RTP figures are available in each game's information panel — tap the "i" or "?" icon within the game lobby or game screen. cataya does not modify default RTP settings supplied by certified game providers.

Yes. All games available on cataya are supplied by certified game providers whose Random Number Generators (RNGs) are independently audited. cataya does not host in-house games with unverified fairness certifications. Live casino game outcomes are determined in real time by physical dealing and dice, with stream recordings available for dispute resolution. cataya operates under applicable PAGCOR regulations, which include game fairness standards.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before any bonus-derived winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawal is unlocked. Wagering requirements vary by promotion — always check the specific terms in your cataya account's Bonus Centre.

Yes. All cataya bonuses have a validity period stated in the promotion terms — typically 7 to 30 days from the date the bonus is credited. If you do not complete the wagering requirements within the validity window, the bonus and any associated winnings are automatically forfeited. cataya does not reinstate expired bonuses. Check the expiry date in your cataya Bonus Centre as soon as a bonus is credited.

cataya has a tiered loyalty program that rewards consistent players with benefits including cashback, faster withdrawal processing, higher deposit limits, dedicated account management, and exclusive promotions. Players progress through tiers based on cumulative wagering activity. Check your cataya account's Loyalty section for your current tier status and the rewards available at the next level.

Yes. cataya reserves the right to remove a bonus if there is evidence of bonus abuse — such as multiple accounts claiming the same offer, systematic low-risk betting to clear wagering requirements, or coordinating with other players. Bonuses may also be removed if the account is found to be in violation of the cataya Terms and Conditions. If you believe a bonus was removed in error, contact cataya support with your account details for a review.

cataya uses SSL/TLS encryption on all connections between your device and cataya's servers. Financial transactions are processed through PCI-DSS compliant payment partners — cataya does not store your full card or bank account numbers. cataya's data practices are governed by the Data Privacy Act of 2012 (Republic Act 10173). Full details are available in the cataya Privacy Policy.

Responsible gaming tools on cataya are accessible directly from your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits, activate loss limits, set session time reminders, request a cooling-off period, or initiate self-exclusion. All restrictions activate immediately. Self-exclusion closes your account for a minimum of 6 months and cannot be reversed during the active period. You can also contact cataya support via live chat to activate any of these tools instantly.

If gambling is causing financial, emotional, or relationship difficulties, cataya strongly encourages you to take action now. Start by activating a self-exclusion through your cataya account settings or by contacting cataya support via live chat — our team processes these requests immediately without judgment. For professional support in the Philippines, you can reach out to mental health professionals, Gamblers Anonymous Philippines groups in Metro Manila, Cebu, or Davao, or seek guidance through official PAGCOR responsible gaming resources. Visit the cataya Responsible Gaming page for a full list of tools and resources.

No. cataya does not close or restrict accounts solely because a player is winning. Account restrictions are applied only for verified breaches of the cataya Terms and Conditions — such as fraud, duplicate accounts, bonus abuse, or money laundering. Winning players who play within the rules are welcome at cataya. If your account has been restricted and you believe it was done in error, contact cataya support via live chat to raise a formal dispute.